An Air Asia flight flying from Perth to Bali was forced to make an emergency landing after losing cabin pressure on Sunday, October 15.
Air Asia flight QZ 535 carrying 145 passengers on board from Perth International Airport to Denpasar turned back to the Western Australian base just after 25 minutes after takeoff.
One of the onboard passenger, Clare Askew told reporters that “airline staffs were shouting, seem tearful and shocked.”
She added: “Now, I get it, but we looked to them for reassurance and we didn’t get any, we were more worried because of how panicked they were.”
The flight was diverted after a technical issue which caused the plane to drop 32,000 feet to 10,000 feet without warning.
“The safety of passengers and crew is our priority,” the airline said. “AirAsia apologizes to passengers for any inconvenience caused.”
“We commend our pilots for landing the aircraft safely and complying with standard operating procedure,” Capt. Ling Liong Tien, Air Asia Group’s head of safety, said in the statement. “We are fully committed to the safety of our guests and crew and we will continue to ensure that we adhere to the highest safety standards.”
The aircraft was examined to find out the cause of the problem, however, AirAsia did not comment on the allegations leveled in opposition to the cabin crew.
Malaysian budget airline has faced alike accusation of crew behavior this year. In June, the aircraft shook noisily and violently, prompted criticized by the Australian and International Pilots Associations of the crew’s reaction whereas in July the flight had a bird strike and was forced to make an emergency landing in Brisbane.