Melbourne Airport Wins Two 2021 Top SkyTrax Awards

Melbourne Airport is once again named the best airport in Australia/Pacific, topping other Australian and New Zealand airports for the second consecutive year. The recognition was given by SkyTrax, which surveyed frequent world travelers.

The Victorian hub was also one of the two Aussie airports recognized for providing the highest level of health and safety protocols during the ongoing COVID-19 pandemic; hence, the new category award was called the new category award COVID-19 Excellence Award.

Melbourne Airport
MEL airport

The airport awards were announced last month (August), and Qatar’s Hamad bagged the World’s Best Airport award.

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Also in the top 10 in order are Tokyo Haneda Airport, Singapore’s Changi (formerly no. 1), Korea’s Incheon, Toyo’s Narita, Germany’s Munich, Swiss Zurich, London’s Heathrow, Japan’s Jansai, and Hong Kong.

If you are not from Australia and are planning to visit the country shortly, it is essential to know the airport and its surrounding environment. The airport alone is huge and the city so together with Shoppok we have prepared for you following information would help you familiarize the place upon your arrival.

Melbourne Airport (MEL), also known as Tullamarine International Airport, is located in the city of Melbourne. Melbourne Airport (MEL) is the second largest airport after Kingsford Smith International Airport (Sydney). Melbourne Airport (MEL) is located 23 km (14 miles) from the center of Melbourne.

Melbourne Airport (MEL) is divided into four terminals. T1, T2, and T3 are in the same building. T4 is in a separate building, just a two-minute walk away. The PARKROYAL Melbourne Airport, Holiday Inn Melbourne Airport, and Ibis Budget Melbourne Airport hotels are attached to the airport.

Melbourne Airport
Melbourne International Airport T2 International Departure; Photo from MEL airport

At Melbourne Airport (MEL), you will find services such as shops, cafes, restaurants, currency exchange, pharmacy, ATMs, and left-luggage offices.

Due to the great distances that we can find in Australia, it is the simplest, cheapest, and most popular way to arrive at the “capital of cool” or “capital of cool.” Melbourne or Tullamarine Airport, located about twenty kilometers northwest of the metropolis, is the most used by both domestic and international flights. It has four terminals, of which Terminal 2 is dedicated to international flights.

The taxi from this terminal to the center involves half an hour and will cost us about 50-65 Australian dollars or what is the same, between 30 and 40 euros at the current exchange (January 2016). Another cheaper option is the regular service, which is the cheapest but also the slowest (around 90 minutes). The Shuttle Bus chartered by Greenbush is worth about 14 Australian dollars. Skybus departs from terminals 1 and 3 and costs AU $ 18, and takes considerably less time.

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How to get there by road

  • From Melbourne, take the CityLink toll road, which goes to the Tullamarine 
  • Highway. From this highway, you can go directly to the airport.


The airport has parking for short and long stays, as well as two business parking services. All are available 24 hours a day. The short-stay one is right in front of the passenger terminal, in the multi-story parking garage with direct access to the terminal via covered sidewalks. There is a free 24-hour bus between the long-term car park and the terminals. For more parking information, you can contact Secure Parking Melbourne Airport. There is also detailed information on the airport website, including maps and rates.

Car rental companies

Avis, Budget, Delta Europcar, Hertz, and Thrifty. The counters are located in the South Terminal and on the street level of the short-term car park.

How to get there by public transport

By Road: Taxis: There is a taxi rank on the ground floor of the terminal building opposite the South Terminal and the Qantas Terminal (travel time to Melbourne: 30 minutes). 

Bus: SkyBus buses go to Melbourne 24 hours a day (journey time: 30 minutes). Other buses cover the routes between the airport and different parts of the state of Victoria (note: some services only work if there is demand, so it is advisable to inquire and make reservations in advance). For more information, consult the airport website or the airport information windows.

Customer Service

The Information Desk for Travelers is in the international flight zone and is open whenever there are flights. There is another Melbourne information desk located in the departures area.

Melbourne Airport


Money and Communications: There are currency exchange offices and ATMs in the international terminal and the internet in the departure area before security. Bars and Restaurants: There are bars, restaurants, and some cafes scattered throughout the airport. Baggage: Lockers are no longer available. Left luggage is currently in the International Departures Hall. Shopping: There are shops at the airport, including duty-free in the international zone. Other facilities: In the international zone there are toilets with showers. Towels and shower kits can be rented near the showers at Collins Booksellers. There are also changing rooms throughout the airport. There is a prayer room and a medical service in the International Terminal.

Conference and meeting rooms

The Hilton Melbourne Airport Hotel has a business center with fully equipped conference and meeting rooms. The VIP waiting rooms (located on the international departures level) also have basic telecommunications services.

Melbourne Airport

Facilities for the disabled

There are adapted toilets, conveyor belts, and elevators in all areas of the terminal. Provided that you inform in advance, you can use the wheelchairs that the airport has at the disposal of passengers. There is a text phone on the ground floor of the International Terminal, in the Arrivals area. There are reserved spaces in the car park.


The Hilton Melbourne Airport offers five-star accommodation and features restaurants, bars, a gym, and a swimming pool. The hotel has direct access to the International Terminal and the South Terminal. The Formula 1 Melbourne Airport Motel is a short walk from the terminals on Caldwell Drive; the rooms have standard prices and can accommodate up to three people. The Holiday Inn Melbourne Airport has just been recently renovated. At the Traveler Information Service, you can make reservations at any hotel in Melbourne and surrounding areas.

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